Sales Policy for Truerapic

Effective Date: January 4, 2025

At Truerapic, we are committed to offering our customers high-quality products and a smooth shopping experience. Please review our Sales Policy carefully, as it contains important information regarding the terms and conditions of purchasing from our website.

1. Order Processing

  • Order Confirmation: After placing an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review this information carefully to ensure accuracy.
  • Payment: All orders must be paid in full before they are processed. We accept payment via major credit cards, debit cards, and other available payment methods at checkout.
  • Pricing: All prices on our website are listed in USD and include applicable taxes unless stated otherwise. Prices may change without prior notice, but the price confirmed at the time of your order is the price you will pay.
  • Stock Availability: While we make every effort to keep our product inventory updated, items may become out of stock or unavailable. If we are unable to fulfill your order, we will notify you immediately and offer either a full refund or the option to backorder the item (if available).

2. Shipping and Delivery

  • Shipping Costs: Shipping charges are calculated at checkout based on the shipping method, destination, and weight of your order.
  • Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Processing times may vary during holidays or high-demand periods.
  • Delivery Time: Delivery times vary depending on the shipping method selected at checkout and the destination address. Estimated delivery times are provided at checkout, but please note that they are only estimates and not guaranteed.

3. Cancellations

  • Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team at info@truerapic.com or call (207) 639-2710.
  • After 24 Hours: Once your order has been processed and shipped, cancellations are no longer possible. In this case, you will need to initiate a return once you receive the product.

4. Returns and Refunds

  • Return Eligibility: We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. Some items, such as custom-made or final sale products, may not be eligible for return.
  • Return Process: To return an item, please contact us to request a return authorization. You will be provided with instructions on how to return the product.
  • Refunds: If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Sales Tax

Sales tax is applied based on the shipping destination in accordance with applicable state and local tax laws. The appropriate tax amount will be added to your order during checkout, and you will be able to view the total amount before completing your purchase.

6. Customer Account

  • Account Creation: Creating an account with us is optional, but it provides benefits such as easier checkout, order tracking, and access to exclusive promotions. You are responsible for maintaining the confidentiality of your account details.
  • Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account or password.

7. Changes to Sales Policy

We reserve the right to modify or update our Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed about our terms and conditions.

8. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us:

  • Email: info@truerapic.com
  • Phone: (207) 639-2710
  • Address: 12013 156th Street Ct E, Puyallup, Washington (WA), 98374

Thank you for choosing Truerapic. We strive to provide you with the best service and quality products, and we appreciate your business!