Terms and Conditions for Truerapic

Effective Date: January 4, 2025

Welcome to Truerapic! By using our website (truerapic.com) and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making a purchase.

1. Acceptance of Terms

By accessing or using the Truerapic website, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase any products.

2. Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website or make purchases. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.
  • Account Creation: You may be required to create an account to place an order. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately if you suspect any unauthorized use of your account.
  • Prohibited Activities: You agree not to engage in any activities that may harm or disrupt the functioning of the website, including unauthorized access, data mining, or transmitting malicious software.

3. Products and Pricing

  • Product Information: We make every effort to accurately display product information, including prices, descriptions, and images. However, we do not guarantee the accuracy, completeness, or reliability of this information.
  • Pricing: All prices are listed in USD and may change without prior notice. The price at the time of your order will be the price you pay. Additional taxes, shipping, and handling fees may apply at checkout.
  • Product Availability: While we strive to keep our inventory up to date, some products may be out of stock or unavailable. If we are unable to fulfill your order, we will notify you and offer alternative options or a full refund.

4. Orders and Payments

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received your order.
  • Payment: All orders must be paid in full before processing. We accept various payment methods, including credit cards and other available payment options at checkout.
  • Order Cancellation: You may cancel your order within 24 hours of placing it. After this period, cancellations will no longer be accepted, and you must follow the return process if you wish to return the product.

5. Shipping and Delivery

  • Shipping Charges: Shipping charges are calculated at checkout based on your location, the shipping method selected, and the size/weight of the products ordered.
  • Order Processing Time: Orders are processed within 1-2 business days, excluding holidays. Delivery times may vary based on your location and the shipping method chosen.
  • Delivery Issues: We are not responsible for delays caused by carriers, weather conditions, or other external factors. We will, however, do our best to assist you in resolving any shipping issues.

6. Returns and Refunds

  • Return Policy: We accept returns within 30 days of purchase for most products. Returned items must be unused, in their original condition, and in the original packaging.
  • Refunds: Once we receive your returned product, we will process a refund to the original payment method. Please note that shipping charges are non-refundable, and you may be responsible for return shipping unless the return is due to an error on our part.

7. Privacy Policy

We value your privacy and take reasonable measures to protect your personal information. For more details on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

8. Limitation of Liability

  • No Liability for Damages: To the fullest extent permitted by law, Truerapic is not responsible for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services.
  • Product Defects: Our liability for defective products is limited to the replacement of the product or a refund, depending on the circumstances.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Washington, without regard to its conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Washington.

10. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Any updates will be posted on this page with the revised effective date. By continuing to use the website after such changes are made, you agree to abide by the updated terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: info@truerapic.com
  • Phone: (207) 639-2710
  • Address: 12013 156th Street Ct E, Puyallup, Washington (WA), 98374

Thank you for choosing Truerapic! We are committed to providing high-quality products and excellent customer service.