Refund and Returns Policy for Truerapic

Effective Date: January 4, 2025

At Truerapic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Refund and Returns Policy to ensure your concerns are addressed. Please read the following terms carefully.

1. Returns

We accept returns on most products within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all packaging intact.
  • The item must not be a final sale or custom-made product, as these are non-returnable.
  • A proof of purchase (receipt or order confirmation) is required for all returns.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact us: Email us at info@truerapic.com or call (207) 639-2710 to request a return authorization.
  2. Receive Return Instructions: After your request is approved, we will send you detailed instructions on how to return your item.
  3. Return Shipping: Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
  4. Pack the Item: Ensure that the item is securely packed to prevent damage during transit, using its original packaging if possible.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note: Depending on your payment method and financial institution, it may take additional time for the refund to appear on your account.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend placing a new order and returning the original item for a refund. Due to inventory constraints, we cannot guarantee immediate exchanges.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will resolve the issue promptly by either offering a replacement or processing a return. In such cases, we will cover the cost of return shipping.

6. Non-Returnable Items

The following items are non-returnable and do not qualify for refunds:

  • Custom-made or personalized products
  • Final sale items
  • Opened software, media, or electronics (if applicable)

7. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us:

  • Email: info@truerapic.com
  • Phone: (207) 639-2710
  • Address: 12013 156th Street Ct E, Puyallup, Washington (WA), 98374

Thank you for shopping with Truerapic! We are committed to providing the best possible service and ensuring that your shopping experience is smooth and enjoyable.