Payment Policy for Truerapic

Effective Date: January 4, 2025

At Truerapic, we want to ensure a smooth and secure payment process for our customers. Below is an overview of our Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience. The following payment options are available:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Methods: If available, alternative payment methods may be offered at checkout.

2. Order Processing

  • Payment Confirmation: Your order will only be processed once payment has been confirmed. If your payment method is declined or there is an issue with processing the payment, we will notify you, and you will need to provide an alternative payment method to complete the order.
  • Security: We take security seriously and use encryption and secure payment gateways to protect your personal and financial information during the transaction process.
  • Payment Authorization: We may perform an authorization hold on your credit/debit card for the total amount of the order before processing. This is a temporary hold, and the funds are not actually charged until the order is processed.

3. Payment Errors or Issues

If you experience any issues while making a payment or if your payment is declined, please double-check the information provided, such as the card number, expiration date, and billing address. If the problem persists, contact your bank or payment provider for assistance.

If you need help with payment issues or have questions about your transaction, please contact our customer support team at (207) 639-2710 or via email at info@truerapic.com.

4. Taxes and Additional Charges

  • Sales Tax: Sales tax will be calculated based on your shipping address and the applicable state and local laws. This will be added to your total order amount during checkout.
  • Shipping Fees: Shipping charges will be calculated and added to your order at checkout. The final total, including shipping and taxes, will be displayed before you complete your purchase.

5. Currency

All payments are processed in USD (United States Dollar). If you are shopping from a different country, your bank may convert the currency based on their exchange rate. Any conversion fees or additional charges are the responsibility of the customer.

6. Invoice and Receipts

After your payment is successfully processed, you will receive an email with an invoice and a receipt confirming your order. You can also log into your Truerapic account to view and download invoices for your past purchases.

7. Fraud Prevention

To protect against fraudulent transactions, we may request additional verification from the cardholder or perform security checks on certain orders. This can include verifying your identity or payment details. If there are concerns regarding the authenticity of a payment, we reserve the right to cancel the order.

8. Changes to Payment Policy

We reserve the right to update or modify our Payment Policy at any time. Any changes to the policy will be posted on this page with the updated effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns regarding payments, please do not hesitate to contact us:

  • Email: info@truerapic.com
  • Phone: (207) 639-2710
  • Address: 12013 156th Street Ct E, Puyallup, Washington (WA), 98374

Thank you for shopping with Truerapic! We are committed to providing you with a secure and convenient shopping experience